Returns and Refunds Policy

 

Thank you for shopping with Huntsville’s Hometown IDA Drugstore. Your satisfaction is our top priority, and we strive to ensure a hassle-free shopping experience. Please read our returns and refunds policy carefully.

General Returns Policy

1. Eligibility for Returns:
   • Items must be returned within 30 days of purchase.
   • Products must be in new, unused condition and in their original packaging, with all accessories, manuals, and components included.
   • Proof of purchase, such as an order confirmation or receipt, is required.
2. Non-Returnable Items:
   • Hygiene-sensitive items, such as wound care products, incontinence supplies, bathroom aids, or opened personal care items.
   • Customized or special-order items that are not part of our standard inventory.
   • Used items that cannot be resold for health and safety reasons.
3. Defective or Damaged Products:
   • If your product arrives damaged or defective, please contact our customer service team within 7 days of receipt. We may request photos or videos to verify the issue.
   • A replacement or refund will be processed based on the circumstances.
4. Refunds:
   • Refunds will be issued to the original payment method once the returned item is received and inspected.
   • Shipping fees are non-refundable unless the return is due to a mistake on our part.

Return Process

1. Initiate a Return:
   • Contact our customer service team at sh**@hu********************.ca to obtain a Return Merchandise Authorization (RMA) number.
   • Returns without an RMA number will not be accepted.
2. Shipping Instructions:
   • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly sent.
   • Pack the item securely to prevent damage during transit.
3. Inspection and Refund:
   • Once we receive your return, we will inspect it to ensure it meets our return criteria.
   • Approved refunds will be processed within 5-7 business days.

Exchanges

• We offer exchanges for items that are defective, damaged, or incorrect. Please initiate the process by contacting customer service.

Contact Us

For any questions or concerns about returns, refunds, or exchanges, please contact us at:

• Email: sh**@hu********************.ca
• Phone: Toll-free within the 705 area code (800) 461-4218
• Hours:
  Mon - Fri 9AM-5:30PM
  Saturday 9AM-4PM
  Sunday 12PM-3PM